Question 1

What's your minimum order quantity (MOQ)?

Accepted Answer

Our MOQ is 500 pieces per design for both metal coins and acrylic tokens. This is 75% lower than the 2000+ MOQ required by large factories like WinGo.

Question 2

How long does production take?

Accepted Answer

Design and sampling: 7-10 days. Production: 20-35 days depending on quantity. Shipping: 5-25 days depending on method. Total: 30-60 days from order to delivery.

Question 3

What file format do you need?

Accepted Answer

Vector files preferred: AI, SVG, EPS, or PDF. Raster files: 300 DPI minimum at actual size. We provide free design support to convert your files to production-ready format.

Question 4

What payment methods do you accept?

Accepted Answer

T/T bank transfer, PayPal, or Western Union. 50% deposit to start production, 50% balance before shipping. No hidden fees.

Question 5

How much does shipping cost?

Accepted Answer

Sea freight: $700-2500 (25 days). Air freight: $2200-12000 (7 days). Express (DHL/FedEx): $3500-18000 (5 days). Cost depends on weight and destination. We provide exact shipping quotes with your project quote.

Question 6

What are the import tariffs?

Accepted Answer

FOB Yiwu terms — you handle import tariffs. EU: 0% (duty-free for board games). US: Section 301 additional duties on China-origin goods - recently ~12.5-20% combined as of 2026 (a short-lived 2026 'Section 122' surcharge was later ruled unlawful); the US $800 de minimis parcel exemption was suspended in 2025. UK/Canada/Australia vary by HS code. Rates change often - confirm per shipment. HS code: 9504.90.6000.

Question 7

What's your defect rate?

Accepted Answer

Our defect rate is ≤1.5%, compared to the industry average of 3-5%. We perform 100% QC inspection on every piece. Any defects beyond 1.5% are replaced at our cost.

Question 8

Do you provide samples?

Accepted Answer

Yes. First sample is free (one design per component type). We produce 5-10 sample pieces in 7-10 days and ship via DHL/FedEx. You only pay shipping (~$30-50).

Question 9

Can I reorder without paying mold fees again?

Accepted Answer

Yes. Your mold is retained for reorders. Reorders only pay the per-piece price — no mold fee, no setup fee. Production starts immediately (no sampling needed unless you want design changes).

Question 10

Do you offer other components besides coins and acrylic?

Accepted Answer

Yes. We coordinate full game production: cards, boxes, rulebooks, boards, meeples, dice, neoprene mats, and more. We specialize in metal coins and acrylic (our core capability), and coordinate all other components through trusted partner factories. Consolidation is free.

Question 11

How do you compare to WinGo / LongPack / PrintNinja?

Accepted Answer

We're 26% cheaper than US middlemen (PrintNinja) for metal coins ($0.48 vs $0.65). We have 75% lower MOQ than large factories (WinGo) (500 vs 2000+). We offer free design, sampling, QC, and consolidation — services that others charge $1,210+ for. Our defect rate is 1.5% vs their 3-5%.

Question 12

Can I visit your factory?

Accepted Answer

Yes. We welcome production audits and visits. Our manufacturing runs through the partner factories we manage in Yiwu, Zhejiang — 2 hours from Shanghai by high-speed train. We can arrange airport pickup and a line tour by appointment. Contact us to schedule a visit.

Question 13

What's the difference between zinc alloy, brass, and iron coins?

Accepted Answer

Zinc alloy (base price): good detail, affordable, durable — best for most board games. Brass (+30%): premium feel, heavier, natural golden color — best for luxury editions. Iron (-15%): budget option, magnetic — best for high-volume, cost-sensitive projects.

Question 14

What finishes are available for metal coins?

Accepted Answer

Antique gold/silver/copper (included, most popular). Polished (+$0.02/coin). Enamel, hard or soft (+$0.14/coin, +30%). Epoxy dome (+$0.07/coin, +15%). Vinyl sticker (+$0.02/coin). Custom finishes available on request.

Question 15

What thickness should I choose for acrylic tokens?

Accepted Answer

2mm (standard, included): light, stackable — best for most board game tokens. 3mm (+$0.03/piece, +8%): substantial, premium feel — best for luxury editions and resource tokens. 5mm (+$0.07/piece, +20%): heavy, chunky — best for premium player markers and standees.

Question 16

Do you offer DDP (delivered duty paid) shipping?

Accepted Answer

Yes. We can provide DDP quotes where we handle all shipping, customs clearance, and tariffs. This is more expensive but more convenient. Most customers prefer FOB terms for cost transparency. Contact us for a DDP quote.

Question 17

How do I get started?

Accepted Answer

Three ways: (1) Use our free Cost Planner to get an instant estimate. (2) Email us at info@happy888.top with your game specs. (3) WhatsApp us. We respond within 24 hours with a detailed, itemized quote.

Question 18

What if I'm not happy with the quality?

Accepted Answer

Quality is our top priority. If you receive defective pieces beyond our 1.5% defect rate, we replace them at our cost. If there's a major quality issue, we work with you to resolve it — including remaking the order if necessary. We stand behind our quality 100%.

Question 19

Can you help with Kickstarter/Gamefound fulfillment?

Accepted Answer

Yes. We understand crowdfunding timelines. We can schedule production around your campaign delivery date, provide progress updates for backers, and ship to fulfillment centers worldwide. We plan production around your campaign timeline. Contact us to discuss your timeline.

Question 20

Do you have a minimum order for multiple designs?

Accepted Answer

MOQ is 500 pieces per design. If you have 4 coin designs, you need 500 of each (2000 total). Each unique design requires its own mold (coins) or cutting setup (acrylic). Volume discounts apply to total quantity across all designs of the same component type.

20 Questions,20 Honest Answers.

20 Questions,
20 Honest Answers.